Terms and Conditions

Terms and Conditions ("Terms")

Last updated: January 30, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the grillonthehill.online website (the "Service") operated by Grill on the Hill ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for Grill on the Hill has been created with the help of TermsFeed.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Grill on the Hill.

Grill on the Hill has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Grill on the Hill shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Terms and Conditions – Home/ Delivery Service 

By signing up to our website and purchasing products from Grill on the Hill you are agreeing to the terms and conditions of sale, which apply to all transactions on grillonthehill.online signing up to the service means we must have the following information:
• Your address, including the postcode of the billing address associated with the payment card.
• Your home telephone number
• Your email address, so we can supply you with important information such as your order confirmation and changes to the Grill on the Hill Home Delivery Service
Grill on the Hill only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at grillonthehill.online shall require new payment details entered. It is your responsibility to keep your password secure.

Product Prices 
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your debit/credit card shall only be charged for items dispatched to you. All of our food products are zero-rated for VAT. Prices of goods do not include the delivery charge. We do endeavour to keep to the ingredients in the menu description but things are sometimes beyond our control when products become unavailable, we reserve the right to make certain changes to the menu if this is the case.
Gift Vouchers
1. Vouchers cannot be exchanged or refunded for cash.
2. Vouchers can be used towards the purchase of goods at a higher price than their face value upon payment of the difference. No change or credit will be given for unused portions of a voucher.
4. Grill on the Hill is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not.
5. Vouchers are only valid for the amount printed next to it.

Our minimum order for delivery is £0.00. Meals are delivered within a 2-mile radius of Grill on the Hill (N16 Area Code), there is a £4.50 delivery charge for our designated delivery zone. If you do live outside our delivery zone you please text us to +44 797 3159 189 and we will take care of your order. 
 We deliver personally to your home between 1 pm & 11 pm Sunday to Thursday, Friday and on Saturday we are closed, we deliver from 1 pm to 11 pm; you will be given an option of available delivery dates in your location/area sent to you by email after checkout and payment. Delivery takes up to 45 minutes from us receiving your order 


You do need to be in to receive your delivery because the food will not arrive in insulated packaging. If you are unable to be at home we are happy to leave with a neighbour or friend within a mile of your home; you just need to call us with the details. 
If you call us on the day, we will also be able to give you an approximate time window for delivery. 
We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand for our kitchen.

Cancelling an order
Once full payment has been made it will not be refunded if you cancel your order [or place an order] within 3 days of your requested delivery date.

Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from Grill on the Hill please contact us - either by emailing us via the Contact Us page of the website or by telephoning
+44 020 3601 6636. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website and select "Contact Us". As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on +44 020 3601 6636. We shall be happy to exchange or refund any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously, we shall not charge you for the incorrect item.

We operate an open and honest policy at Grill on the Hill and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

Payment Methods

We accept direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express. Whenever possible.